FAQs

First of all, you have to create an account in order to get access to the members’ login area. Afterward, you can order, view, track any of your favorite items displayed on the website.

You can check the status of your order by logging into your account on suitdupatta.com. Click on the ‘My Account’ tab and then click on ‘My Orders’. You will be able to see the status of your order there. Further, we will also send you emails as your order status changes.

After placing the order, you will get an order confirmation email with order no. In this way, you can trace out that you have made the order on our website.

We take a maximum of 10-15 business days (for unstitched orders) & 20-25 business days (for stitched orders) for processing of your order. We will inform you immediately just in case we require more time for a particular item.

Well, we have an exclusive & largest collection of women ethnic wear, right from designer sarees to salwar suits with vibrant color, patterns, and styles and from traditional Kurtis to mesmerizing Bridal wear. We are known for our world-famous Surat sarees collection.

Yes, shipping charges, vary from country to country. You can determine the exact shipping cost to your country while placing an order.

We charge FLAT Rs.110 INR/Piece (Shipping and Handling) for Indian orders.

All the items are delivered through our logistics partner DHL, DTDC, FedEx & UPS.

Yes, there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in the ordering process, the Government may charge you there on receiving goods.

Yes, we accept all major debit cards.

You would receive an email confirmation that we have received your payments along with your order number.

Credit card details are accepted through the SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.

Completely different product is shipped from SuitDupatta than the one that is ordered.

The product shipped from SuitDupatta is in a different size than the one that is ordered by the customer.The product was ordered in the wrong size by the customer.

Customers will have to pay for return shipping.

Products must be unused/unworn.There should be NO alterations and NO customizations done on the product.

NOTE: Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us of the same.

The value of refund varies from one case to another. It would be under the sole discretion of the operations.

Please note that the orders once placed can’t be canceled.

However, under some unusual circumstances, we might allow you to cancel your order.

Please contact us through e-mail/WhatsApp/call with your order number and the reason for the cancellation and we’ll get back to you.

There will be some cancellation charges (processing fees charged by the credit card company, etc.) that will apply.

Also note that if the order has already been shipped or if the items ordered needed any alterations, then we won’t be able to cancel the order.

Add the product that you like to the shopping cart. On the shopping cart page, you will get the option to add the coupon code. Please note that if the coupon code is expired it will not work.

No, the jewelry and accessories shown in the images are not included in the price. The price mentioned is only for the garments. However, we have started with the jewelry and accessories section so you can buy the matching jewelry separately. We can also help you find the matching items in case you have any difficulties for the same.

A petticoat is an underskirt that needs to be worn with a saree. We do not sell petticoat with the saree right now. However, if you want, we can ship a matching petticoat with the saree but for an additional cost.

We are available at your service via the following ways :

Email - You can email us anytime at info.suitdupatta@gmail.com and we will reply back to you within 24 hours.

Phone - You can call/WhatsApp us at our customer care number: + 91 96240 23456

Live Chat You can chat with us during normal business hours (10 am to 8:00 PM Indian Standard Time) and our customer service representative would be happy to assist you with all of your queries.